1. Return Policy Overview

At RicherK, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange policy.

2. Return Window

You have 7 days from the date of delivery to initiate a return or exchange. After this period, we cannot accept returns or exchanges.

3. Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase
• Free from any signs of wear, washing, or alteration

4. Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale" or "Non-Returnable"
• Undergarments and intimate apparel
• Items that have been worn, washed, or altered
• Items without original tags and packaging
• Gift cards and promotional items

5. How to Initiate a Return

To start a return, please follow these steps:

• Contact our customer service team at support@richerk.com or +92 300 1234567
• Provide your order number and reason for return
• Wait for our team to approve your return request
• Pack the item securely in its original packaging
• Include the original receipt and return authorization
• Ship the item to the address provided by our team

6. Exchange Process

If you wish to exchange an item for a different size or color:

• Contact us within 7 days of delivery
• Specify the item you want to exchange and the desired replacement
• The replacement item is subject to availability
• You may need to pay the difference if the new item costs more

7. Refund Process

Once we receive and inspect your return:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5-7 business days
• Refunds will be issued to the original payment method
• For COD orders, refunds will be processed via bank transfer

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item received was defective or damaged
• The wrong item was sent
• The item does not match the description

9. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of delivery
• Provide photos of the damaged item
• We will arrange for a replacement or full refund
• We will cover the return shipping costs

10. Contact Us

For any questions about our return and exchange policy, please contact us:

• Email: support@richerk.com
• Phone: +92 300 1234567
• Hours: Monday - Saturday, 9am - 6pm